RIVIR Support Center
"Unmatched" products are products that are found in our system that are Active, but do not match to the minimum requirements. They do not affect the ability of our Retailer or Distributor partners from seeing or accessing the item's content. We are currently developing an update which will simplify this tag.
At this time, our Retailer and Distributor partners have not yet transitioned to obtaining content directly from RIVIR. For now, they are directly obtaining content from IX-ONE, which flows into RIVIR upon capture completion for you to access. (Link to capture info page)
You are absolutely welcome to set up your own items within RIVIR, however, many of our partners will only accept data and images from products that have been captured through our professional content capture services and carry the IX-ONE Certification. These trading partners only consume data bearing our certificate.
While you may add images to any product in your portfolio, and if the item is IX-ONE certified, the images will be available to these partners, they may not ingest them if not named correctly per the GS1 standards or may choose not to use them.
The IX-ONE Certification for an item is validating that a complete set of GS1-compliant images and data capture have been completed through our professional content capture services. Removing data or images provided through this process will cause your item to no longer be certified. You may add any additional images or data you wish on top of the created content and not lose your certification. If the certified content is out of date, to maintain the certification, please resubmit your product for capture (link to capture info page)
Items being removed from circulation can be set as "Discontinued" status in the "Edit Product" function of a product. Currently, the process of discontinuing an item does not update between our systems, but that enhancement to our process is in development and will be coming soon.
Items sync from the IX-ONE Exchange to RIVIR overnight once it has been recaptured, however, in the event that it was updated prior to the sync going live, please let our support team know and we can freshly import your items to make sure they are up to date.
If you have Adminstrator permissions for your company, you are welcome to add additional users. Detailed instructions can be found in our Help Center under the article for "Company Contacts". A Quick Reference Guide is also available upon request.
An item can be made private under the "Product Edit" screen of a product. By doing so, you will remove all visibilty to this product from all trading partners. If you wish to have only desired trading partners have access to your product images/data, there is a visibilty option for "Only if Shared".
The complete capture process spans 2 to 4 weeks from receipt of live products. If it has been longer than 4 weeks since your tracked item was received by the studio, please consider the following before submitting an inquiry to our team. 1) Products without UPC barcodes or incorrect barcodes on the package, as well as mock-up or empty packaging will not be processed. 2) Products that arrived damaged will not be processed. Either of these scenarios will require reshipment.
The RIVIR platform is replacing the IX-ONE Exchange platform. This migration is currently in progress. RIVIR is faster, more expandable, and more flexible. RIVIR features an extensive Product Information Management (PIM) solution. RIVIR is equipped with exhaustive Digital Asset Management (DAM) capabilities. RIVIR is a GS1 Certified Global Data Synchronization Network (GDSN) data pool. RIVIR was built from the ground up to be the only solution your organization needs to source, manage, and share the images and content you need to drive online and retail sales.
For existing IX-ONE members, updated pricing will go into effect on your next membership renewal. Pricing costs will be covered during RIVIR Membership Sign-up. CLICK HERE TO GET STARTED
Discontinued is a product status. The content does not get purged from the system. NOTE: Only the Product Administrator role permission within Company Profile has visibility to the “DISCO” items.
The data and imagery certified during the professional capture service would overwrite anything self published if certification is required against that image or content field. The “self captured” item will remain available through version history of that associated UPC.
It was named after a continuous stream of data, flowing from many entry points down to the eventual end similar to that of a river. The VIR in RIVIR emphasizes the fact that this can all be done virtually.
RIVIR provides a central repository to manage and share content eliminating the need for duplicate systems and the potential errors that result from manual data entry. RIVIR enables product content to be populated once and used in many places creating efficiencies and time savings. RIVIR is also a virtual collaboration tool connecting teams and partners across geographical distances. Ultimately, saving time and reducing costs.
GS1 standards are the most widely used system of standards in the world ensuring that organizations are creating and maintaining information in a unified way to support global supply chain needs.
Version history will be maintained and tracked for all products within RIVIR reflecting all changes made to product details and status changes.
Each organization’s systems and needs are different, and RIVIR was created with this in mind. Data may be retrieved via automated API requests, manual extraction though the user interface, or reoccurring exports custom built and scheduled by RIVIR users.
Great question! Even though The Data Council has joined the SPINS family, we’re still in the process of fully integrating. For the time being, we’re continuing to operate separately, and your membership remains important. We’ll keep you in the loop with any updates or changes along the way!
It’s likely that we’ll offer this integration in the future, but we’re still working out the details. We’ll keep you updated as we finalize the plans!
RIVIR is a Certified GS1 data pool and can replace or work in tandem with another service, however, a GLN can only be registered with one data pool at a time. Content included in RIVIR can be syndicated across the GDSN by turning on those services with a separate agreement. RIVIR is a product information management tool and provides content sharing capabilities as well as access to content services.