How do I provide tracking information for items being sent to the studio?
Please submit your shipment information using the Member Inquiry link below and select “Tracking information for product shipped”.
Will IX-ONE return a product after image capture is complete?
Due to a previous trend in the frequency an increasing number of requests from our members to return products, we now have a comprehensive “NO RETURNS” policy with no exceptions. This means that we do not accept any return requests, regardless of the circumstances. We appreciate your understanding and cooperation as we strive to streamline our […]
One or more of my products have undergone a package change. What do I need to do to have it recaptured (photography and product content) and updated?
Product being sent to IX-ONE for first time capture or re-capture (if your product has changed) requires submission of a Product Load Form. This is necessary to ensure a smooth check-in at our studio andto avoid capture delays or product loss for you, our valued Member. STEP 1: Obtain a authorized Product Load Form from our Product […]
I have a completed Product Load Form; how do I submit it?
Product being sent to IX-ONE for first time capture or re-capture (if your product has changed) requires use of our official load form that is kept current and updated here: Product Load Form. This is necessary to ensure a smooth check-in at our studio and to avoid capture delays or product loss for you, our valued […]
What is the process for sending in product(s) for new initial capture or to be recaptured (photography and product content)?
Product being sent to IX-ONE for first time capture or re-capture (if your product has changed) requires submission of a Product Load Form using 2 short steps (obtain current Load Form and once completed submit it). This is necessary to ensure a smooth check-in at our studio and to avoid capture delays or product loss for you, […]
I need to ship you some products for capture, what is your shipping address?
Before you ship product to us for photography and data capture, please ensure you have submitted your order using our Product Load Resource Center. This is necessary to ensure a smooth check-in at our studio and to avoid delays. Critical note: Please be certain you have received shipping authorization from The Data Council support team as our studio […]
When shipping in product for capture (photography and product content), do I need to ship a full case?
YES – but with good reason! Our commitment to our mutual trading partners is that we will weigh, measure, image, collect and verify all product content from live retail ready product through our Professional Capture Services. The Professional Capture process will be completed at all selling levels of the product (unit, inner pack or shelf caddy, and […]
