I can’t find my item(s) in the SPINS IX-ONE Platform. What should I do?

There are several reasons why an item may not appear in the SPINS IX-ONE Platform.

Common reasons include:

1. The item was marked as discontinued.
2. The item was updated and the UPC may have changed.
3. The item has not yet been submitted for professional capture or publication.
4. The item was submitted but is not yet active or available for viewing.
   
   

If your item has not yet been submitted for capture, please visit the Professional Capture Services support page to begin the submission process.

If you still need assistance after reviewing the above, please use the contact options at the bottom of this page.