I’m having trouble logging into IX-ONE. What should I do?
If you’re unable to log into IX-ONE, it could be due to our platform migration to RIVIR currently in progress. Please check your email for important information regarding the next step required. Completing the migration form is essential for regaining access to your IX-ONE portal.
Will I be able to access IX-ONE/RIVIR solutions with my SPINS login?
If you were unable to find the answer to your specific concern or if you simply would prefer to speak with someone directly, please select an option below.
How do I discontinue a published product in IX-ONE / RIVIR?
If you are a manufacturer member and wish for a product to no longer be visible to your team or our mutual trade partners, you may do so within your RIVIR portal profile. To access, please CLICK HERE.
I can’t find my item(s) within RIVIR, what should I do?
There can be several reasons why you are not seeing your items in the IX-ONE Exchange: 1)The missing item was marked as discontinued. 2)The missing item has been updated causing the UPC12 to be changed on your item. 3)The missing item has not yet been submitted for capture/publication. 4)The missing item may have been submitted […]
How do I filter to a specific product list in RIVIR?
Using the REPORT module, you can create a file for return of products. For quick instructions, please select the blue HELP button in the upper right area of your screen. Search for “Advanced Filter” for details.
How do I download certified IX-ONE product images and/or content via RIVIR?
After logging in to your RIVIR portal, go to Products module and search for your product. Go to Reporting, select Product for content and Digital Asset for images.
How do I use the Advanced Search feature in RIVIR?
Click on the BLUE HELP button in the upper right area of your screen. Search for “Advanced Filter” for instructions.
How do I reset my RIVIR password?
Forgot your password? Please use the Reset Password link located HERE. You will receive an automatic system generated email from an unmonitored address [email protected] with a secure link to create a new password.
My company is a member of IX-ONE, how do I request access to our user account?
To add Exchange users to access your portfolio, please use blue Request Access button at the upper right corner of this screen. To remove Exchange users, please click HERE to complete a Request Support.
