FAQ

IX-ONE Exchange Migrating to RIVIR 12/31/24: Contact Your Rep Today

Frequently Asked Questions

Looking for answers? Explore our FAQs below to find solutions to the most common questions. Simply click on each section to reveal more details.

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Frequently Asked Questions

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FAQ

Frequently Asked Questions

Did SPINS acquire The Data Council?

Who is The Data Council (TDC) and/or what is IX-ONE?

When shipping in product for capture (photography and product content), do I need to ship a full case?

I need to ship you some products for capture, what is your shipping address?

What is the process for sending in product(s) for new initial capture or to be recaptured (photography and product content)?

I have a completed Product Load Form; how do I submit it?

One or more of my products have undergone a package change. What do I need to do to have it recaptured (photography and product content) and updated?

My company is a member of IX-ONE, how do I request access to our user account?

How do I reset my IX-ONE Exchange password

I have billing questions and/or updates, where can I find answers?

How do I get a donation receipt for items shipped for IX-ONE product capture?

How do I use the Advanced Search feature in IX-ONE?

How do I download product images and/or content from IX-ONE?

How do I filter to a specific product list in IX-ONE?

I can’t find my item(s) within IX-ONE, what should I do?

How do I discontinue a published product in IX-ONE?

How do I update company address, company contacts, etc?

Will IX-ONE return a product after image capture is complete?

Is The Data Council a GDSN Data Pool?

Does The Data Council offer a Product Information Management (PIM) and/or Digital Asset Management (DAM) solution?

About

Solutions

Who We Serve

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Contact Us

Partner With Us

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