The Data Council? SPINS? IX-ONE? RIVIR? Exchange? Who’s who and what’s what?
The Data Council launched our new RIVIR platform and was acquired by SPINS at roughly the same time, things have become a little confusing to some of our members. We wanted to take a minute to try to clear things up a little. We are IX-ONE! IX-ONE is our innovative industry-wide product image and content […]
How do I provide tracking information for items being sent to the studio?
Please submit your shipment information using the Member Inquiry link below and select “Tracking information for product shipped”.
I’m having trouble logging into IX-ONE. What should I do?
If you’re unable to log into IX-ONE, it could be due to our platform migration to RIVIR currently in progress. Please check your email for important information regarding the next step required. Completing the migration form is essential for regaining access to your IX-ONE portal.
Will I be able to access IX-ONE/RIVIR solutions with my SPINS login?
If you were unable to find the answer to your specific concern or if you simply would prefer to speak with someone directly, please select an option below.
Since Data Council is now part of SPINS, why do I still need a membership?
Great question! Even though The Data Council has joined the SPINS family, we’re still in the process of fully integrating. For the time being, we’re continuing to operate separately, and your membership remains important. We’ll keep you in the loop with any updates or changes along the way!
Does The Data Council offer a Product Information Management (PIM) and/or Digital Asset Management (DAM) solution?
RIVIR’s PIM/DAM solution can help you manage your product information and digital assets in one place. This will help you work more efficiently and effectively with your partners. You will be able to create accurate and consistent product content for all of your channels. Using RIVIR’s PIM/DAM solution can help shorten your time-to-market and improve […]
Is The Data Council a GDSN Data Pool?
RIVIR is a GS1 certified Data Pool featuring state-of-the-art advanced technology, an enterprise level Product Information Management (PIM) and Data Asset Management (DAM) tool and advanced network monitoring to ensure accuracy, success, and security. Please view our RIVIR FAQ’s page for more information.
Will IX-ONE return a product after image capture is complete?
Due to a previous trend in the frequency an increasing number of requests from our members to return products, we now have a comprehensive “NO RETURNS” policy with no exceptions. This means that we do not accept any return requests, regardless of the circumstances. We appreciate your understanding and cooperation as we strive to streamline our […]
How do I update company address, company contacts, etc?
To update any Company portfolio (non-product related), contact and/or billing information please CLICK HERE.
How do I discontinue a published product in IX-ONE / RIVIR?
If you are a manufacturer member and wish for a product to no longer be visible to your team or our mutual trade partners, you may do so within your RIVIR portal profile. To access, please CLICK HERE.
