How do I discontinue a published product in the SPINS IX-ONE platform?
To discontinue a published product, log in to the SPINS IX-ONE Platform and update the product status from your product profile. Before discontinuing an item, please note that this will remove the product from visibility within your product module and may also prevent mutual trading partners from accessing the item, even if the product is […]
I can’t find my item(s) in the SPINS IX-ONE Platform. What should I do?
There are several reasons why an item may not appear in the SPINS IX-ONE Platform. Common reasons include: If your item has not yet been submitted for capture, please visit the Professional Capture Services support page to begin the submission process. If you still need assistance after reviewing the above, please use the contact options […]
How do I filter to a specific product list in the SPINS IX-ONE Platform?
To create a report for a specific group of products, use the Reporting module and apply filters to narrow your results. Advanced filters can be used to create custom product lists based on your reporting needs. For step-by-step instructions, select the blue Help question mark in the upper-right corner of the SPINS IX-ONE Platform and […]
How do I download certified IX-ONE product images and/or content from the SPINS IX-ONE Platform?
Log in to the SPINS IX-ONE Platform and search for the product you would like to access. To download product content, navigate to Reporting and select the Product report. To download product images, navigate to Reporting and select the Digital Asset report. If you need additional assistance, select the blue Help question mark in the […]
How do I use Advanced Search in the SPINS IX-ONE Platform?
Advanced Search allows you to narrow your results and locate specific products or product groups within the SPINS IX-ONE Platform. For step-by-step instructions, select the blue Help question mark in the upper-right corner of the platform and search for “Advanced Filter.”
What happens to my products after SPINS IX-ONE professional capture?
Products sent to SPINS IX-ONE for professional imaging and data capture are not returned after capture is complete. Once capture is completed, all non-perishable products are donated to local food charities whenever possible. Perishable products are discarded after capture. If you require documentation for donated products, click HERE to access the donation receipt.
I have billing questions or need to update my account information. Where can I find help?
For answers to common billing questions, invoice information, payment options, and other finance-related topics, please visit the Member Finance & Billing Resource Center by clicking HERE. If you need to update your company address, billing contact, primary contact, or other account information, please submit a Member Account Update Form by clicking HERE. If you still […]
How do I reset my SPINS IX-ONE Platform password?
If you forgot your password, select the Reset Password link HERE. After submitting your request, you will receive an automated email from [email protected] with a secure link to create a new password. If you do not see the email within a few minutes, please check your spam or junk folder.
My company is a member of IX-ONE, how do I request access to our user account?
To add Exchange users to access your portfolio, please use blue Request Access button at the upper right corner of this screen. To remove Exchange users, please click HERE to complete a Request Support.
One or more of my products have undergone a package change. What do I need to do to have it recaptured (photography and product content) and updated?
Product being sent to IX-ONE for first time capture or re-capture (if your product has changed) requires submission of a Product Load Form. This is necessary to ensure a smooth check-in at our studio andto avoid capture delays or product loss for you, our valued Member. STEP 1: Obtain a authorized Product Load Form from our Product […]