I can’t find my item(s) within RIVIR, what should I do?
There can be several reasons why you are not seeing your items in the IX-ONE Exchange: 1)The missing item was marked as discontinued. 2)The missing item has been updated causing the UPC12 to be changed on your item. 3)The missing item has not yet been submitted for capture/publication. 4)The missing item may have been submitted […]
How do I filter to a specific product list in RIVIR?
Using the REPORT module, you can create a file for return of products. For quick instructions, please select the blue HELP button in the upper right area of your screen. Search for “Advanced Filter” for details.
How do I download certified IX-ONE product images and/or content via RIVIR?
After logging in to your RIVIR portal, go to Products module and search for your product. Go to Reporting, select Product for content and Digital Asset for images.
How do I use the Advanced Search feature in RIVIR?
Click on the BLUE HELP button in the upper right area of your screen. Search for “Advanced Filter” for instructions.
How do I get a donation receipt for product shipped for IX-ONE professional capture?
Please note all non-perishable product will be donated to local food charities when the imaging and data capture processes have completed. Perishable items will be discarded. Click HERE for letter of donation.
I have billing questions and/or updates, where can I find answers?
We are happy to assist! The first place you are likely to get the answers you seek is by clicking HERE to be directed to our Member Finance/Billing Resource Center. To update any company or contact information on file, please click HERE to submit to avoid your portfolio becoming at risk of inactivation. Or … Please call 904-512-3200 (Option 3) […]
How do I reset my RIVIR password?
Forgot your password? Please use the Reset Password link located HERE. You will receive an automatic system generated email from an unmonitored address [email protected] with a secure link to create a new password.
My company is a member of IX-ONE, how do I request access to our user account?
To add Exchange users to access your portfolio, please use blue Request Access button at the upper right corner of this screen. To remove Exchange users, please click HERE to complete a Request Support.
One or more of my products have undergone a package change. What do I need to do to have it recaptured (photography and product content) and updated?
Product being sent to IX-ONE for first time capture or re-capture (if your product has changed) requires submission of a Product Load Form. This is necessary to ensure a smooth check-in at our studio andto avoid capture delays or product loss for you, our valued Member. STEP 1: Obtain a authorized Product Load Form from our Product […]
I have a completed Product Load Form; how do I submit it?
Product being sent to IX-ONE for first time capture or re-capture (if your product has changed) requires use of our official load form that is kept current and updated here: Product Load Form. This is necessary to ensure a smooth check-in at our studio and to avoid capture delays or product loss for you, our valued […]
