Thank you for visiting our support page.  Supporting our members is a privilege, one that we take very seriously.​

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This page is designed to help you get the help you need as quickly as easily as possible.  We’ve identified the most common reasons our members contact support and listed them below.  Please check to see if your concern is listed.  If it is, please click on the topic to learn more.  If you don’t see your topic listed below, you are always welcome to call us 904-512-3200 or message us (click here).  We look forward to hearing from you.

The Data Council is an image and data service provider.  The IX-ONE Exchange is the single-source solution platform, where distributor and retailer partners can access supplier images and data for marketing initiatives, planograms, category management, space planning, publications, e-commerce, supply chain, and warehouse operations.  Our partners have access to GS1 compliant images, +1000 data points for each of your products – all available for easy download.  Our service is a critical process to bringing product images and attributes to life within many systems throughout the industry. Some partner names you may recognize are Whole Foods, KeHE, New Seasons, Fresh Thyme, Sprouts, UNFI and many more.

YES – Our commitment to our mutual trade partners is that we will weigh, measure, image, collect and verify all data to live retail ready product through our Professional Capture Services. It is important that you send a full master case for each item as we provide images and data for all package levels. The Professional Capture process will be completed at all selling levels of the product (unit, inner pack or shelf caddy, and case).

Click HERE for a video on how to package for shipping to our studio to ensure professional capture.

Product being sent in for first time capture or updates through recapture requires submission of a Product Upload Form.  This is necessary to ensure a smooth check-in at our studio and avoid product loss for you, our valued Member. Please click HERE to download the form using the green button. If there are any columns that do not pertain to your products, you can leave those blank. You will SUBMIT your completed Product Load Form using the blue button HERE.  Once submitted, a follow up email with shipping authorization and detailed instructions will then be sent. 

FIRST Step – Please see notes above for submitting your Product Load Form. Talking to

your team first will help ensure a smooth check-in process at our studio. 
You may click HERE to schedule a quick call with a Member Solutions
Rep.  Remember the items you are sending in for capture are items
that will represent your brand on Data Council’s IX-ONE Exchange to our mutual
trade partners. Speaking to your warehouse or shipping area about the products
that need to be sent and advising them that they are for pictures can also help
in the capture process. Click HERE for a shipping preparation reference.

• Forgot your password? Please use the Reset Password link located HERE.  You will receive an email from [email protected] with a secure link to create a new password.

• To add Exchange users to access your portfolio, please click HERE and use the blue Request Access button at the upper right corner of the screen.
• To remove Exchange users, please click HERE to complete a Request Form or scan this QR Code:

Please click HERE for Finance/Billing specific helps.

Or … Please call 904-512-3200 (Option 3)

Or …  email us at [email protected]

To update Purchase Order information on file, please click HERE to submit to avoid your portfolio becoming at risk of inactivation.